Frequently Asked Questions
Everything you need to know about your next favorite pair of frames.
How do the magnetic Top Frames work?
Our unique design features a Base Frame with hidden magnets, allowing you to snap on different lightweight Top Frames to change your look in seconds without ever needing a new prescription.
Can I order frames with my specific prescription?
Yes, we offer a wide range of prescription options including single-vision, progressive, readers, and non-prescription lenses. Simply upload your script or provide your doctor's contact information during checkout.
What is your return and exchange policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your glasses, you can return or exchange them for free within 30 days of delivery, no questions asked.
How long will it take to receive my order?
Standard processing and shipping typically take 7-10 business days for prescription orders. Non-prescription items and accessories usually arrive within 3-5 business days.
Are the lenses scratch-resistant and UV protected?
Every pair of lenses comes standard with anti-reflective, scratch-resistant coatings and 100% UV protection to ensure your eyes stay safe and your vision stays clear.
Do you accept vision insurance or FSA/HSA?
While we are an out-of-network provider for most insurance plans, you can use your FSA or HSA debit card at checkout. We also provide itemized receipts for you to submit to your insurance company for reimbursement.